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About order status and email updates

You will receive an e-mail from ManeMaxx® which will alert you each time your order status has changed. This can also be viewed on your order status page if you have created an account on ManeMaxx.com with a user name and password. (For details on creating an account on ManeMaxx.com, read this.)

After ordering, please allow 1-3 business days for the order status e-mail to reach you.

Please use the guidelines to estimate your packages arrival. Here, you are able to note the date your order was updated within your account and add the estimated business days for delivery. (Do not add weekend days and holidays.)  

✉ PAYMENT RECEIVED AND ITEMS IN STOCK (order should leave our warehouse within 3 business days, allow U.S 2-3 more business days in transit and International, 1-2 weeks)
If you receive this message you can expect your order to leave the warehouse within 3 business days from the time you receive the message plus 2-3 business days in transit.

With the above notice expect approximately 1 week total for US delivery and approximately 2 weeks total for International delivery. 

✉ ONE OR MORE OF YOUR ITEMS IS ON BACKORDER (this could be a 5-10 business day warehouse delay and may be extended, if you need an alternate item, please don’t hesitate to contact Customer Care to make note of this change)
If you receive this message it means you could be seeing long delays before receiving your package.

This is typically only a message for those waiting for our exclusive Regal Remi product which is totally worth the wait.

If you get this message and would like your starter kit mailed separately so that you have time to practice and work with the system, please contact us so we can send it.

✉ YOUR ORDER IS IN PACKING (please expect your order to leave the warehouse within 7 days, allow U.S 2-3 more business days in transit and International, 1-2 weeks)
If you receive this message it means that your order is tentatively arriving in one of our coming shipments.

Warehouse turnaround is approximately 7 business days from the time you receive this message plus 2-3 business days for transit.

With the above notice expect your package is delivered within 2 weeks for U.S. shipments and 3 weeks for International shipments.

✉ ORDER SHIPPED (expect 2-3 day transit period for US shipments and 5-10 business days for international shipments)
This means your order has been picked up and is in transit.

✉ STATUS UPDATED This usually means we have left a message for you.  Please enter your order # and e-mail to view.

All of our packages are shipped with “delivery confirmation.”

Please watch for the arrival of your package as we are not responsible for packages which have been delivered and confirmed through our shipper.

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